We usually dispatch the orders within 7 working days of confirming the order, with the exception of certain specialised orders. Shipping is free for orders above Rs 10,000. We ship all our items in tough packaging material. We normally use DHL, FedEx and other reliable local partners for shipping in India and the customers are provided with the tracking number on dispatch of the order.
Please allow a standard delivery period of 2 – 3 weeks for your orders to reach you. Tracking numbers will be provided once your orders are completed. Delivery will normally be attempted on weekdays, however our customers can contact us at firstname.lastname@example.org or call us at the number provided on the website for special instructions regarding delivery.
We will ensure that the products will reach you after rigorous inspection and quality checks. However if there is any loss, breakage or defects caused during shipping the same can be informed to us within 48 hours of receipt of the product. We will provide replacement of the product (free of charge) or refund your payment in case of its unavailability. However this refund will be processed only once we receive the product back at our facility. The buyer will have to return the shipment to our facility at their own expense. If the buyer fails to report damage/defect within 48 hours of receipt, the product shall not be returned/refunded for.